ENTRESHAPE PRIVACY POLICY

(Last Update: October 10th, 2020)

Introduction

This privacy policy ("Privacy Policy”) describes the collection of personal information by Entreshape, Inc., (“Company”, “we”, “us”, or “our”) from users (“you”, “your”) of our website at www.entreshape.com (our “Site”) along with our related websites, networks, applications, platforms, and other services provided by us and on which a link to this Privacy Policy is displayed (collectively, our “Service” or “Services”). This Privacy Policy also describes our use and disclosure of such information. This Privacy Policy is incorporated by reference into our Terms and Conditions at https://www.entreshape.com/terms-of-service

This Privacy Policy also describes your rights as a data subject to inquire about your personal information that we process and describes certain rights that you, as the data subject, have regarding this information.

For the purposes of EU and United Kingdom data protection laws ("Data Protection Legislation"), Entreshape is a data controller (i.e., the company that is responsible for and controls the processing of your personal information).

Please read this Privacy Policy carefully to understand our practices regarding your personal information and how we will use it. By accepting this Privacy Policy and Terms and Conditions, you agree to our collection, storage, use and disclosure of your personal information as described in this Privacy Policy.

Contacting Us

If you have any questions or comments about this Privacy Policy, please contact us using the following contact information:
Entreshape
10 Oxenhope Way
Broughton
Milton Keynes, Buckinghamshire
MK10 7AE

What Information Do We Collect?

We use your personal information to carry out the obligations arising from providing and improving the Service. This section describes the types and categories of personal information we may collect, and how we may use that information.

Information You Provide Us Directly

We collect personal information that you provide when you sign up, enter your information into online forms, or otherwise use the Site and the Services. We use this personal information in a variety of ways, and this personal information includes the following: 

  • When you create an account on the Service we collect your first name, last name, and email address;
  • When you order or use the Services, we will collect the information necessary to complete billing transactions, including your first name, last name, credit card information, and a billing address, which may be your personal address or the address of the company you are associated with;
  • There may be times where certain features and functionality of the Service are invite-only, and as a result, we may collect your first name, last name, email address, the URL of your company or entity you are associated with, links to social media accounts so we may contact you that way, and a mobile phone number we may send scheduling reminders to. We may also collect the email addresses of contacts associated with you that you would like to include in invitations.
  • ​If you sign up for our mailing lists, provide feedback, or otherwise communicate with us, we may collect contact and business information from you, such as your first and last name, e-mail address, mailing address, one or more phone numbers and the company name with which you are associated with;
  • ​We also collect other types of personal information that you provide to us voluntarily, such as if you contact us via the Site or Service regarding customer support or other questions regarding the Services.

Automatically Collected Information

When you use our Services, some information is collected automatically and is not provided directly by you. For example, when you access our Service, we automatically collect your browser’s Internet Protocol (IP) address, your browser type, the nature of the device from which you are visiting the Service (e.g., a personal computer or a mobile device), the identifier for any handheld or mobile device that you may be using, the web site that you visited immediately prior to accessing our Service, the actions you take on our Service, and the content, features, and activities that you access and participate in on our Service. We also may collect information regarding your interaction with email messages, such as whether you opened, clicked on, or forwarded a message.

We may collect this information passively in our server logs. We may also collect information passively using technologies such as cookies and clear GIFs (also known as “Web beacons”) as described in the section “Cookies and Similar Technologies” in this Privacy Policy. We use passively-collected information to administer, operate, personalize, and improve our Service and systems, to improve the effectiveness of advertising on our Service, and to provide advertisements and other content that is tailored to you. If we link or associate any information gathered through passive means with personal information, or if applicable laws require us to treat any information gathered through passive means as personal information, we treat the combined information as personal information under this Privacy Policy. Otherwise, we use and disclose information collected by passive means in aggregate form or otherwise in a non-personally identifiable form.

Our Services may collect information about your use of third-party websites that have enabled integrations with our Services, for example, whether you have clicked on an advertisement, the website address of the site that published this advertisement, and other associated information. This personal information may be combined with other information obtained from advertising networks and other sources to create more accurate data about your viewing and click-through activity with these advertisements. If you believe your personal information has been used in this manner, you should consult the privacy notices posted on the third-party sites for more information about the use of your personal information and your associated rights.

Information Collected From You About Others

If you decide to invite a third-party to create an account, receive an invitation for a strategy call, or otherwise interact with the Service, we will collect the third-party’s email addresses in order to send an invitational email to, and follow up with, the third-party. You should ensure that you know the third-party and they are expecting this invitation. In any case, you and/or the third party may contact us at support@entreshape.com to request the removal of this information from our databases.

Cookies And Similar Technologies

The Service uses cookies and similar technologies to distinguish you from other users of the Service. This enables us to provide you with the service specifically linked to your user profile and is required for the Service to function. Cookies are small files that allow for personalization of the Service experience by saving your information such as user ID and other preferences. The service also uses a related technology called local storage which allows preferences and session information to be stored locally on your computer or mobile device.

Also, please be aware that third parties, such as companies displaying advertisements on the Service or the sites or services provided by third parties (“Third-Party Sites”) that may be linked to from the Service, may set cookies or use other means of passively collecting information about your use of their services, Third-Party Sites or content. We do not have access to, or control over, these third-party means of passive data collection. 

Collection And Processing Of Sensitive Information

The Service does not collect or process ‘sensitive information’ defined as data consisting of racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic data, biometric data, data concerning health or data concerning a natural person's sex life or sexual orientation. As such, you should not provide any such information as part of your user profile, as part of any correspondence, or by any other means with your use of the Service.

How Do We Use Personal Information?

We collect personal information when you create an account with the Services, when you update your account information, or otherwise correspond with us. We use your personal information for the following purposes:

  • To facilitate the creation of your account with the Service, to secure and personalize your interaction with the Service, and to provide the Services you have requested;
  • ​To send you a welcome email to verify ownership of the email address provided when your account was created with the Service;
  • ​To send you administrative email notifications, such as security or support and maintenance advisories;
  • ​We may also use the personal information you provide to contact you regarding your use of the Service or to solicit feedback;
  • ​When you communicate with us using one of the methods described in this Privacy Policy, we may also keep a record of the time and date of any correspondence, and also organize this correspondence in one or more of an electronic filing system, an email system or a customer relationship management system;
  • ​We link this personal information to data about the way you use our Service and the pages you visit to help enhance, improve, operate, and maintain our Service, our platforms, websites, and other systems;
  • ​To prevent fraudulent use of our Service and other systems;
  • ​To prevent or take action against activities that are, or may be, in violation of our Terms and Conditions or applicable law;
  • ​We may also use the personal information you provide for direct marketing of our Services to you. We allow you to opt-out from receiving marketing communications from us as described in the “Communication choices” section below, and also at the time you sign up and create an account with the Service. Even if you opt-out, we may continue to send you administrative emails, including, for example, periodic updates to this Privacy Policy;
  • ​To display personalized or targeted content to you, and to display targeted advertising on third party websites;
  • ​For internal product development purposes to develop new products and services, and to improve existing ones;
  • ​To respond to your inquiries related to employment opportunities with us, or other general inquiries.

When Do We Share Personal Information?

Except as described in this Privacy Policy, we will not disclose your personal information that we collect on the Service to third parties without your consent. We may disclose information to third parties if you consent to us doing so, as well as in the following circumstances:

  • Service Providers. We may disclose personal information to third-party service providers (e.g., web hosting providers and other SaaS providers) that assist us in our work. We limit the personal information provided to these service providers to that which is reasonably necessary for them to perform their functions, and we require them to agree to maintain the confidentiality of such personal information.
  • ​Business Transfers. Information about our users, including personal information, may be disclosed and otherwise transferred to an acquirer, successor or assignee as part of any merger, acquisition, debt financing, sale of company assets, or similar transaction, as well as in the event of an insolvency, bankruptcy, or receivership in which personal information is transferred to one or more third parties as one of our business assets.
  • ​To Protect our Interests. We also disclose personal information if we believe that doing so is legally required, or is in our interest to protect our property or other legal rights (including, but not limited to, enforcement of our agreements), or the rights or property of others, or otherwise to help protect the safety or security of our Service and other users of the Service.
  • ​To Comply with the Law: We may also disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

Communication Choices

If you receive marketing email from us, you may unsubscribe at any time by following the instructions contained within the email. You may also opt-out from receiving marketing emails from us, and any other promotional communications that we may send to you from time to time (e.g., by postal mail) by sending your request to us by email at support@entreshape.com or by writing to us at the address given in the ‘Contacting Us’ section of this Privacy Policy.
 
Please be aware that if you opt-out of receiving marketing email from us, it may take up to ten business days for us to process your opt-out request, and you may receive marketing email from us during that period. Additionally, even after you opt-out from receiving marketing messages from us, you will continue to receive administrative and transactional messages from us regarding your use of the Service.

Through your use of the Services you may have provided us with a mobile telephone number. We may use this telephone number to send automated text/SMS messages, for example to send you reminders for various events, webinars and strategy sessions you have signed up for. You may opt-out of receiving these messages by replying with a request to opt-out. You may also opt-out of receiving these messages by sending your request to us by email at support@entreshape.com or by writing to us at the address given in the ‘Contacting Us’ section of this Privacy Policy.

Rights To Access

If you have a user account and profile on our Service, you have the ability to access and update many categories of personal information that you provide to us by logging in to your account and accessing your account settings. If you wish to access or amend any other personal information we hold about you, you may contact us at support@entreshape.com If you request that we delete your account with our Service, we will do so within a reasonable period of time, but we may need to retain some of your personal information in order to satisfy our legal obligations, or where we reasonably believe that we have a legitimate reason to do so.

Links To External Sites

The Service may contain links to other websites, products, or services that we do not own or operate. The Service also may contain links to Third-Party Sites such as social networking services. If you choose to visit or use any Third-Party Sites or products or services available on or through such Third-Party Sites, please be aware that this Policy will not apply to your activities or any information you disclose while using those Third-Party Sites or any products or services available on or through such Third-Party Sites. We are not responsible for the privacy practices of these Third-Party Sites or any products or services on or through them. Additionally, please be aware that the Service may contain links to websites and services that we operate but that are governed by different privacy policies. We encourage you to carefully review the privacy policies applicable to any website or service you visit other than the Service before providing any personal information on them.

How Long Do We Keep Your Personal Information For?

Unless otherwise specifically stated elsewhere in this Privacy Policy, we will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Aggregated and anonymized data that no longer identifies the user of the Service is maintained for the purposes necessary to provide the Service.

EU Privacy Rights

If you are located in the EU, you have the following Data Subject Access Rights with respect to your personal information that we hold:

  • Right of access. You have the right to access the personal information that we hold about you;
  • ​Right to rectification. You may have the right to require us to correct any inaccurate or incomplete personal information we hold about you;
  • ​Right to erasure. In certain circumstances, you may have the right to the erasure of your personal data we hold about you (for example where it is no longer necessary in relation to the purposes for which it was collected or processed);
  • ​Right to restriction. You may have the right to request that we restrict processing of your personal information in certain circumstances (for example where the accuracy of the personal data is contested by you, for a period enabling us to verify the accuracy of that personal data);
  • ​Right to portability. In some limited circumstances, you may have the right to portability which allows you to move, copy or transfer personal data from one organization to another;
  • ​Right to object. You have a right to object to us processing your personal information when the processing is based on legitimate interests and also to stop us from sending you direct marketing;
  • ​Rights in relation to automated decision making and profiling. You have the right not to be subject to a decision that affects you based solely on automated processing. We do not perform any automated decision making and profiling.

If you wish to exercise one of these rights, please contact us using the information in the ‘Contacting us’ section of this Privacy Policy.

What Is Our Policy On Children?

Children’s safety is important to us, and we encourage parents and guardians to take an active interest in the online activities of their children. Our Services are not directed to users under the age of 13, and we do not knowingly collect personal information from children under the age of 13 without obtaining parental consent. If we learn that we have collected personal information from a child under the age of 13 on our Services, we will delete that information as quickly as possible. If you believe that we may have collected any such personal information on our Services, please notify us at support@entreshape.com

How Do We Secure Your Personal Information?

To help protect your data, we use commercially reasonable steps to protect the data that we collect, including your personal information. The reasonable steps include protecting this data against accidental loss, unauthorized use, disclosure, and restricting access to personal information by our staff. The Service is hosted by a third-party hosting company that we have determined maintains adequate security controls and utilizes TLS encryption for all internet communication with the Service. We also require all staff that administer and develop the Service follow industry-standard controls, including strong passwords, the use of anti-virus and anti-malware software, disk encryption and other best practices.

We use various 3rd party processors to enable us to provide the Service, and as part of our vendor due-diligence, we review the security controls these processors have in place and ensure they meet industry standards appropriate for the type of data we collect.

You should keep in mind, however, that the Service utilizes software, hardware, and networks, which from time to time require maintenance and experience problems beyond our control. Note that no data transmission over the public internet or encryption method can be guaranteed to be 100% secure. Consequently, we cannot ensure or warrant the security of any information that you provide to us. You transmit information to us at your own risk.

Updates To This Policy

We may occasionally update this Policy. When we do, we will also revise the “last updated” date at the beginning of the Policy. Your continued use of our Service after such changes will be subject to the then-current policy. If we change this Policy in a manner that is material, we will use reasonable efforts to notify you via the contact methods you have provided of the change prior to applying the change to any personal information that we collected from you prior to the date the change becomes effective. We encourage you to periodically review this Privacy Policy to stay informed about how we collect, use, and disclose personal information.

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